EXCHANGE AND RETURN
According to current Ukrainian legislation, jewelry is classified as non-returnable and non-exchangeable: "Jewelry of proper quality, listed in the list of non-food items approved by the Cabinet of Ministers of Ukraine Resolution No. 172, is not subject to return or exchange."
Mascon products can only be returned or exchanged in cases of technical defects. If the product does not match your order upon delivery, you have the right to refuse it. Such items must be returned directly at the time of delivery by the courier, in their original packaging and with all accompanying documents. If you have any questions or concerns about the quality of the product upon receipt, please contact our managers immediately at info@mascon.studio.
In case you wish to exchange an item due to an incorrect size, the cost of the exchange is the buyer's responsibility. The buyer is also responsible for covering the cost of return shipping, which is non-refundable. Mascon is not responsible for any customs duties, import taxes, or customs fees related to exchanges or returns.
Mascon products can only be returned or exchanged in cases of technical defects. If the product does not match your order upon delivery, you have the right to refuse it. Such items must be returned directly at the time of delivery by the courier, in their original packaging and with all accompanying documents. If you have any questions or concerns about the quality of the product upon receipt, please contact our managers immediately at info@mascon.studio.
In case you wish to exchange an item due to an incorrect size, the cost of the exchange is the buyer's responsibility. The buyer is also responsible for covering the cost of return shipping, which is non-refundable. Mascon is not responsible for any customs duties, import taxes, or customs fees related to exchanges or returns.